Hours of Operation

Our support and fulfillment coordination team operates Monday through Friday, 9:00 AM – 5:00 PM Eastern Time (ET), excluding official U.S. federal holidays. Requests submitted outside of business hours will be reviewed on the next business day in the order received.

Payment Methods & Processing

Accepted Payment Options

We offer secure checkout via the following payment methods:

• Visa
• MasterCard
• American Express
• Discover
• PayPal

All transactions are processed in U.S. Dollars (USD) and routed through secure encrypted payment gateways.

PayPal Payments

At checkout, you may select PayPal as your payment method. You will be redirected to log into your PayPal account, where you can choose either a linked funding source or PayPal balance to complete your purchase.

Follow the on-screen prompts to finalize authorization and confirm payment.

Billing & Authorization

Payment Authorizations & Duplicate Charges

When an order is placed, your payment provider may place a temporary authorization hold. This is standard banking practice and does not represent an immediate charge.

Funds are only captured when your order is processed for shipment.

In cases where multiple entries appear on your statement, these typically reflect:

• Pending authorization holds
• Final captured transaction upon dispatch

If discrepancies persist beyond the authorization period, we recommend first contacting your bank or PayPal provider. You may also contact our support team for direct verification and resolution.

Shipping Information

Shipping Rates

Shipping costs are calculated dynamically based on:

• Order weight and dimensions
• Destination address
• Selected carrier and service level

Accurate shipping rates are displayed at checkout prior to order confirmation.

All shipments are processed as insured parcels with tracking included for security and transparency.

U.S. Domestic Shipping

• In-stock items: dispatch within 1–2 business days
• Orders containing pre-order items: shipped once all items are available

Once dispatched, you will receive a confirmation email with tracking details.

Carrier estimates:

• UPS: real-time tracking updates available
• USPS: typical delivery window of 5–10 business days

International Shipping

We ship globally to selected regions. Availability is confirmed during checkout based on your cart and delivery address.

Please note:

• Delivery times vary by destination and customs processing
• Some regions may be restricted due to carrier or regulatory limitations

Pre-Orders

Orders containing pre-order items are shipped once all items in the order are available.

To receive in-stock products sooner, we recommend placing separate orders.

While we aim to ship pre-orders by the announced release date, production or supplier delays may occasionally occur.

Pre-Order Billing

• Credit cards: authorized at checkout, charged upon shipment
• PayPal: may process at time of purchase depending on PayPal settings

Please ensure sufficient funds are available near the expected release window to avoid payment failures or delays.

PO Box Shipping Policy

UPS does not deliver to PO Box addresses.

If UPS Ground is selected for a PO Box destination:

• The shipment will be converted to USPS Priority Mail
• Shipping rates may be adjusted accordingly

Expedited UPS services require a valid physical street address. Orders without one will default to USPS delivery methods.

Order Management

Order Cancellations

Pending orders may be canceled through your customer account portal. For additional assistance, contact our support team with your order number.

Address Changes

If your order has not yet shipped, contact us immediately with your updated address and order details.

Once shipped, address changes may only be possible through carrier intercept requests and may incur additional fees.

Returns & Product Issues

Damaged or Defective Items

We maintain strict quality control; however, minor production variations may occur (particularly on printed textiles or specialty materials).

If you receive a damaged or defective item, please contact support with photographic evidence so we can assess and resolve the issue promptly.

International Duties & Taxes

International shipments may be subject to:

• Customs duties
• Import VAT
• Local taxes or handling fees

These charges are determined by the destination country and remain the responsibility of the customer.

We are unable to alter declared customs values or modify shipping documentation for regulatory compliance reasons.

Tracking & Delivery Updates

USPS Tracking Notes

USPS tracking updates may experience delays during carrier handoffs or international transit stages.

Typical domestic delivery timeframe remains approximately 7–10 business days, depending on service level and destination.