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Return

Return / Refund Policy

Refund Process

Your refund will be initiated within a maximum of 10 working days after your return has been processed. Depending on the payment method chosen for your order, we automatically refund the amount via PayPal or Credit Card.

For payments made via ‘prepayment’, we will require your account information to process the refund. Please ensure the accuracy and completeness of the information before contacting us, as any errors or omissions may result in a delay in processing the refund.

  • Credit Card: Refunds will be processed within 5 working days.
  • PayPal: Refunds will be processed within 5 working days.

How to Initiate a Return

Please ensure that your items are securely packaged in a proper box, protective bag, or padded paper for return. Don’t forget to include the return form and ensure that the shipment is postpaid to the following address:

c/o Brutal Records, USA

4323 Division Street, Suite 102 PMB 1079.

Metairie, Louisiana 70002

You can use the original packaging of your shipment or your own resources, such as a cardboard box, to return your order. Upon receipt and processing of your return, the refund will be processed. You can then place a new order for any desired exchange sizes directly on our website.

Important Reminders:

  • The deadline for all returns is 30 days after the arrival of your delivery, for any reason.
  • The item must be unwashed.
  • Tickets will not be refunded or exchanged.
  • Unsealed CDs, DVDs, or Vinyl cannot be exchanged.

For further inquiries, please email order@brutalrecords.com

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